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Managing Reputation Internally and Externally

Complex yet a critical factor of every successful business – Company Reputation. An important factor to maintain your customers and employees. Not everyone is aware of what Company Reputation is and how it can bring success to your business. Here’s providing you an insight into what corporate reputation is and some tips and tricks to manage it both internally and externally.

What is Corporate Reputation?

Corporate Reputation is a point of how society, including stakeholders, customers, employees, or the public views a business. A positive reputation for the organization is a highly valuable asset. it helps to build trust and loyalty with stakeholders, attract new customers and investors, and enhance the company’s brand image. These are the factors that influence your company’s reputation based on opinions including statements, actions, associations, third-party commentary, social media, and Google search results.

To have effective reputation management one should actively monitor and manage the way in which the company is recognized by its stakeholders. This can involve implementing strategies to enhance the company’s reputation, such as engaging in corporate social responsibility initiatives or improving customer service. It also involves addressing negative perceptions or responding to crises in a timely and effective manner.

Importance of Corporate Reputation Management

A company’s reputation is measured on a scale from good to bad. Employees are more likely to join a company that has a positive reputation and good reviews, and less likely to join a company with a negative reputation and poor reviews.

They are many methods on how reputation can be managed. Upon taking an overall look they are only two important factors to managing the reputation of the company that is performance and communication. Now these two can be broken down into several factors such as customer service, product quality, marketing, employee treatment, financial performance, corporate culture, and many more.

We all know with the rapid growth of the internet age; Online Reputation impacts the behavior of hiring and sales of a company. Studies have shown that having more than four negative reviews on Google searches can deter potential customers from doing business with a company. People have access to a wealth of information about companies online, including reviews, social media posts, and news articles. This makes it essential for companies to manage their reputation across all channels and to be transparent about their operations and practices. It is important for companies to invest in reputation management and take steps to build and maintain a positive reputation.

Improve your Company’s Reputation Internally

When managing the company’s reputation, start internally. This involves managing the way employees perceive the company and their roles within it. Sourcing the factors from your employees can be a great help to knowing where and how to work on.

Here are some strategies for effective corporate reputation management internally:

  1. Communication: Like we say, “Communication is the key to success”. Open and transparent communication with employees is essential to ensure they feel informed, engaged, and valued. This can be achieved through regular town hall meetings, internal newsletters, and one-on-one meetings between managers and employees.
  2. Overseeing by HR Department: Human Resources helps to protect the company’s image while protecting the workplace environment. HR department manages employee relations, which can play a huge part in the perceptions of an employer. They are responsible for the people hired and making sure talented employees remain at the company, are engaged in their work, and enjoy the environment they work in.
  3.  Perks and benefits: Who doesn’t enjoy good perks and benefits? Keeping an employee happy can lead to high employee satisfaction. Providing benefits such as insurance, wellness program, flexibility, and transparency makes an employee satisfied with his job which however increases the reputation of the company.
  4. Accountability: The company must hold itself and its employees accountable for their actions. This includes taking responsibility for mistakes, addressing concerns raised by employees, and taking steps to improve where necessary. Have a crisis plan ready in place if something happens to your brand image, you will need to act quickly to limit the damage.

Improve your Company’s Reputation Externally

Creating a positive image of the business impacts the bottom line, brand image, and overall success. When it comes to external monitoring reputation is the most important phase. The main aim of the company should be attracting and influencing the audience with its product or services.

Here are some strategies on how to manage corporate reputation externally:

  1. Search engine optimization (SEO): SEO is very crucial in managing the corporate reputation online. Optimizing your website and other online content for search engines, can improve your visibility in search results and control the narrative about your company. Many companies use Google alerts because this platform searches for keywords that interest the brand and Google notifies them with an email when it detects a new mention.  This strategic action is important to analyze the business trend.
  2. Audit your Reputation: To start with you can audit your company and improve its reputation. Auditing helps you in researching and determining the effectiveness of your brand and lets you know where to work on.
  3. Social media monitoring tools: Social media monitoring tools are the best way for you to find out what people say about your company. This software presents insights about your service or brand to the audience. Tools like Trends, Social ROI, and Social Share of Voice help you succeed on social.
  4. Reputation marketing: Corporate reputation marketing refers to the efforts made by a company to build, manage, and promote its reputation. This type of marketing strategy aims to enhance the company’s image and perceived value in the eyes of customers, employees, investors, and other relevant stakeholders.
  5. Customer experience outreach: consumer experience is created from the viewpoint of the consumer from the first interaction to the last purchase of your brand. CX is a subjective feeling. The sales experience, product design, and quality, ease of use, brand perception, quality of customer service, and more make up the customer experience. Create a solid consumer experience to be successful.

 

So now you know, managing corporate reputation is essential. One small step can either damage your company or take it to another level. Warren Buffett once said “It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently.”

Let us know what you think could elevate your company’s reputation or if you would like to set up a call to discuss how Human Resources Management from HR4U could help, we’d love to hear from you. Contact HR4U

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